20bd Privacy Policy
Your privacy matters to us. This policy explains in plain language what data 20bd collects, why we collect it, how it is protected, and what rights you hold as a player on our platform.
Privacy at a Glance
The cards below summarise our key privacy commitments. They are not a substitute for the full policy — all players are encouraged to read the complete text on this page.
1. Introduction
20bd ("we", "us", "the Platform") operates the online casino and sports betting website at https://20bd.onl. This Privacy Policy explains how 20bd collects, processes, stores, and protects the personal information of players and site visitors in Bangladesh. It applies to all data collected through the 20bd website, mobile browser interface, and any communications between you and 20bd.
By registering an account or continuing to use 20bd, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this policy, you must discontinue use of 20bd immediately.
This Privacy Policy should be read in conjunction with the 20bd Terms and Conditions. Defined terms not defined in this policy carry the meanings given to them in the Terms and Conditions.
2. Information We Collect
20bd collects only the personal data that is necessary to provide our services, maintain account security, comply with applicable regulations, and improve the player experience. The categories of personal data we may collect include the following.
- Registration data: your full name, Bangladesh mobile number, date of birth, and account password (stored in hashed form only — never in plain text).
- Identity verification data: national identity card (NID), passport, or other government-issued identity documents submitted during KYC verification.
- Financial transaction data: deposit and withdrawal records including transaction amounts, timestamps, and the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer).
- Gaming activity data: betting history, game session logs, wagering amounts, bonus usage, and win/loss records associated with your account.
- Technical data: IP address, device type, browser type and version, operating system, screen resolution, and general geolocation data (country/city level only).
- Communications data: messages sent to 20bd support via in-platform chat or email, including the content of your queries and our responses.
20bd does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly necessary for identity verification purposes.
3. How We Use Your Information
20bd uses the personal data it collects for specific, legitimate purposes only. We do not use your data in any manner inconsistent with those purposes. The principal uses are set out below.
- Account creation and management: verifying your identity at registration, maintaining your player account, and enabling secure login and account recovery.
- Processing transactions: handling deposits, withdrawals, and bonus crediting in accordance with the Terms and Conditions.
- KYC and fraud prevention: verifying that players meet the 21+ age requirement, preventing duplicate accounts, and detecting and preventing fraudulent or suspicious activity.
- Customer support: investigating and responding to support queries, account disputes, and responsible gaming requests submitted by players.
- Platform improvement: analysing anonymised or aggregated usage data to identify platform issues, improve game offerings, and optimise the overall player experience.
- Promotional communications: sending you relevant bonus offers, tournament announcements, and platform updates via SMS or in-platform notification, where you have not opted out.
- Legal and regulatory compliance: fulfilling 20bd's obligations under applicable laws, responding to lawful requests from authorities, and maintaining records required for audit purposes.
4. Legal Basis for Processing
20bd processes your personal data on one or more of the following lawful bases depending on the purpose and context of the processing activity.
- Contractual necessity: processing required to fulfil the Terms and Conditions that govern your player account, including account maintenance, deposit processing, and withdrawal handling.
- Legal obligation: processing required to comply with applicable law, including age verification (21+), anti-money laundering (AML) checks, and responding to lawful authority requests.
- Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring, and anonymised analytics — provided these interests are not overridden by your fundamental rights.
- Consent: where you have provided explicit consent, such as opting in to receive promotional communications. You may withdraw consent at any time by contacting 20bd support.
5. Payment Data and Financial Information
20bd processes financial transaction data — including deposit amounts, withdrawal requests, and associated payment method identifiers — solely for the purposes of completing transactions, preventing fraud, and maintaining the financial records required by applicable law. All payment processing is carried out over encrypted connections.
20bd does not store full payment account numbers or full bKash/Nagad wallet credentials on its own servers. Payment authentication is handled directly between the player and the respective payment provider. 20bd retains only the transaction reference, amount, timestamp, and masked payment method identifier necessary for record-keeping and dispute resolution.
Important: 20bd will never ask you to share your bKash PIN, Nagad PIN, bank password, or any other payment credential via chat, SMS, or email. If you receive such a request purportedly from 20bd, treat it as a phishing attempt and report it to our support team immediately.
6. Cookies and Tracking Technologies
20bd uses cookies and similar tracking technologies to operate the platform, remember your session, analyse usage patterns, and improve the overall experience. The categories of cookies used on 20bd are described below.
- Essential cookies: required for core platform functionality such as maintaining your login session, remembering language preferences, and enabling secure transactions. These cannot be disabled without breaking core site features.
- Analytics cookies: used to collect anonymised data about how players navigate 20bd — including which pages are visited most, session duration, and error frequency — so we can identify areas for improvement.
- Functional cookies: remember your preferences such as display settings or notification choices to provide a more personalised experience on return visits.
- Security cookies: support fraud detection and account security measures, including identifying unusual login behaviour or suspicious transaction patterns associated with your account.
You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the 20bd platform. 20bd does not use advertising or cross-site tracking cookies.
7. Sharing of Your Information
20bd does not sell , rent, or trade your personal data to third parties for marketing purposes. We share personal data with third parties only in the circumstances described below.
- Payment service providers: bKash, Nagad, Rocket, Upay, and banking partners receive the minimum transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
- Game content providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data required to deliver and audit their games on the 20bd platform. No personally identifiable data is shared with game studios beyond what is technically required.
- Legal and regulatory authorities: 20bd may disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law or in response to a valid legal order or lawful authority request.
- Technology and infrastructure partners: trusted third-party providers who supply hosting, cybersecurity, analytics infrastructure, or customer support tooling to 20bd under strict data processing agreements that prohibit independent use of your data.
20bd strictly prohibits the sale or commercial transfer of your personal data to any third-party advertiser, data broker, or marketing network. Your personal data is an asset held in trust — not a commodity.
8. Data Retention
20bd retains your personal data for as long as your player account is active and for a period thereafter as required by applicable law and our internal audit obligations. For most categories of account and transaction data, the standard retention period following account closure is 5 years, in line with general record-keeping requirements applicable to financial service operators in Bangladesh.
Where personal data is no longer required for any lawful purpose, 20bd will securely delete or anonymise it. Anonymised data that can no longer be linked to an identifiable individual may be retained indefinitely for statistical and platform improvement purposes.
9. Your Privacy Rights
As a player on 20bd, you hold the following rights with respect to your personal data. To exercise any of these rights, contact 20bd support with your registered mobile number and a clear description of your request. 20bd will respond within a reasonable timeframe.
20bd will not charge a fee for handling privacy rights requests submitted in good faith. We may ask for proof of identity before fulfilling any request to ensure your data is not disclosed to an unauthorised party.
10. Security Measures
20bd implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure password hashing, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments, and monitoring for unusual access patterns or potential breaches.
No data transmission method over the internet or electronic storage system is 100% secure. While 20bd takes reasonable precautions to safeguard your personal data, we cannot guarantee absolute security. In the event of a data breach that materially affects your personal data, 20bd will notify affected players promptly.
11. Minors and Age Restriction
20bd is strictly for adults aged 21 and above. 20bd does not knowingly collect personal data from any person under the age of 21. Registration requires confirmation that the player meets the minimum age requirement, and KYC verification provides an additional layer of age assurance.
If 20bd discovers that personal data has been collected from a person under 21 years of age, that account will be immediately closed, all funds forfeited, and the personal data deleted as soon as practicable. Parents or guardians who believe a minor has registered on 20bd should contact our support team immediately.
12. Updates to This Privacy Policy
20bd may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, the "Last updated" date at the top of this page will be revised accordingly. We encourage players to review this page periodically.
Continued use of the 20bd platform after any posted update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with a revised policy, you must stop using 20bd and may request account closure by contacting our support team.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 20bd handles your personal data, please contact our support team. All privacy-related communications are handled confidentially and responded to within a reasonable timeframe during operational hours.
Support email: [email protected]